Delivery firm admits it will lose 22k parcels today and tomorrow
Published 19 Feb 2025
Dubbed Britain's 'worst' courier, delivery company Evri has promptly admitted that it will lose eight million packages this year, despite only being two months in.
Of initially missing parcels, some will eventually make their way to their rightful owners after a delay but others will never arrive due to being stolen or damaged.
The parcel giant estimates it will be responsible for some 800 million packages in 2025, and predicts losing track of one per cent of them.
And while that figure seems relatively harmless, it amounts to 153,846 lost parcels every week and a staggering 22,000 lost parcels every day.
Professor David Edmundson-Bird of Manchester Metropolitan University told The Sun that when businesses expand too quickly without proper adjustments, customer service is often the first soldier to fall.
And with Evri expecting 70 million more parcels than in 2024, when it delivered roughly 730 million, the potential effect on customer service has come into question.
However, the ever-growing courier counts late or lost parcels in the same category to form that one per cent.
A recent £32million investment funneled into the company's operations and customer services department is behind the 99 per cent success rate, it claims.
The ramp up in business saw Evri handle 12 million customers every single week in 2024, with more than 7.3 million parcels failing to arrive in time or at all.
Evri has previously been named among the'worst' of Britain's parcel firms.
In 2023, Citizens Advice published its annual league table of delivery companies' performance based on the views of thousands of Brits, which saw Evri take the bottom spot alongside Yodel.
They each scored two out of a possible five stars, while even the two best performing firms - Royal Mail and Amazon - could only score 2.75, suggesting the UK's courier companies aren't delivering on customer satisfaction.
And last year, Evri customers shared their stories of outrage with MailOnline.
Jane Ensom, from Royston, Hertfordshire, had a parcel containing a vape dumped on the roadside where it was promptly taken by a passerby.
The public place where the item was left lies yards from a school, leading Ms Ensom to fear the age-restricted product had been stolen by a child.
She told MailOnline: 'I have told Evri on several occasions, if I'm not in, please leave it in the shop as that is the preferred drop off point.'