The popular franchise was profitable and sales were robust, but that was coming at the expense of staff burnout. So, early this year, Miami Chick-fil-A owner/operator Justin Lindsey cooked up a new recipe for success.
He divided his staff of 38 into two groups and alternated weekly schedules into three-day blocks of 13- to 14- hour shifts.
The result: 100% retention at the management level and a flood of new job applicants.